Financial Management Plan for IT Service at PPTI Stikom Surabaya using ITIL V3

Abstract

Pengembangan dan Penerapan Teknologi Informasi (PPTI) is one part in the
Institute of Business and Information Stikom Surabaya (Surabaya Stikom). PPTI main objective is
to develop and apply information technology as an integral part in the learning process and service
both in academic and non-academic civitas all, and in the process of achieving the vision and
mission of PPTI must have good planning includes financial planning where financial planning will
be used by PPTI in the process of fulfilling the needs of the technology services needed by society
members Stikom Surabaya. To clarify the direction and financial objectives of PPTI, we conducted
research with reference to the standard Service Strategy in the framework of the Information
Technology Infrastructure Library (ITIL v3).This research resulted in financial documents that
contain document management cost models, business case, budget planning, as well as the cost of
each service policy that eventually all the documents will be useful for PPTI.