Audit Sistem Informasi Instlasai Rawat Inap Berdasarkan Prespektif Pelanggan Balanced Scorecard Menggunakan Standar COBIT 4.1 (Studi Kasus: Rumah Sakit Umum Haji Surabaya)

Abstract

RSU Haji Surabaya has a Information System Management (SIM-RS) unit which control information system on inpatient unit. This system are used to handle public customer in cooperation with third party vendor. There are several activity on this vacility such as, patient registration, serving the patient, patient medical record and patient treatment cost detail. There are never audit activity ever held on inpatient vacility to make sure IT goal and business goal alligment.

This paper describe how audyt information system are applied in inpatient vacility to assess information system performance. The company are helding audit information system based on COBIT 4.1 standart to assess business process, application and business strategic allignment. COBIT 4.1 was chosen as a standart on information audit for it's exellence on IT control along with providing framework to assess IT performance as an object. Another, the audit are focused on customer perspective of balanced scorecard.

The results ofthis auditstates that thematurity levelof3.21,which isdefined.This meansthat theprocedureon the purpose ofacquiringbusinessesthat are usefulandreliableinformation forstrategic decision makinghas beenstandardizedand documented, andcommunicatedthrough training.but its implementationstilldependson the individualwhether tofollow the procedureornot.The procedurewas developedasa formalizationofexisting practice.

Keywords: Information System, Information Systems Audit, Customer Perspective, The Balanced

Scorecard, COBIT, Maturity Level